BT Access point software doesn't support Mac Snow Leopard
What a nerdy subject to be writing about!
I'm actually doing this because here at C It Now we're interested in a 'common sense marketing' approach to business.
I recently upgraded my Mac’s OS to Snow Leopard. For you deprived folk still struggling with Vista and XP, Snow Leopard is a major upgrade for Apple. Unlike a major Windows upgrade, with significant compatability issues with basic functionality like printing, I’ve had no problems to report. Until last week, that is, when I tried to use my 3G dongle from BT which is part of my business broadband package (and the reason why I decided to use their over priced under powered service in the first place).
It doesn’t work. After 4 re-directed phone calls I was given the news that BT’s Access Point software does not support Snow Leopard and there are no intentions to do so.
Given that I’m in a 24 month contract, this is not good news.
I’m now going through a complaints procedure with BT and have been told to expect a call on Monday or Tuesday. Given the lack of support for Apple’s latest OS I believe my contract is now non and void; I want out.
What do you think my chances are? I can’t be the only person who has bumped into this problem, although I do accept that BT and Apple probably aren’t great bedfellows.
Will common sense marketing prevail or will BT look to the small print?